一、在管理服务中打造诚信形象

　　XIANDAIQIYEZUIDADEWEIJIJIUSHICHENGXINWEIJI。MOUXINWENMEITIDIAOCHABIAOMING，CHENGXINWEIJISHIWEIJUFUBAIZHIHOUCHENGWEIZUAIZHONGGUOJINGJIFAZHANDEDIERDAYINSU。ZHONGGUORUSHIHOUQIYEBIXUKUAYUEDEDIYIDAOMENJIANJIUSHI“XINYUWEIJI”，QIZHUYAOTIXIANZAIPINPAIDEKEXINDU。ERPINPAIDEKEXINDUYOUZHUYAOTIXIANZAIWUGUANQIYEDUIYEZHUDEGEZHONGCHENGNUO。WUGUANQIYEDUIYEZHUDEGEZHONGCHENGNUODAIBIAOLEQIYEDEFUWUZHILIANGHEFUWUNENGLI，JISHIDUIYEZHULIYIDEBAOZHANG，YESHIHENGLIANGPINPAIGAODIDEBIAOZHI，YINCI，QIYEBIXUTONGGUODIYISHIJIANDEGAOZHILIANGFUWUBAIFENZHIBAIDUIXIANSUOYOUCHENGNUO，YUCHENGNUOYIQIESHIKEXINDEBAOZHENG。SHULILE“QIYEXINYU”DEWUGUANQIYEWEIYEZHUTIGONGDEJIANGSHICHAOYUEMANYIDEFUWU，SHIZHIBIANDAOLIANGBIANDEFEIYUE，BIJIANGSHANGSHENGDAOPINPAIZAIYEZHUXINMUZHONGDEZHIGAOJINGJIE，JIYINGDEGUKEDUIFUWUDEZHONGCHENG。ZHEIZHONGZHONGCHENGJUYOUZHUANYIXINGHEPAITAXING，SHIQIYENENGGOUSUODINGZIJIDEGUKEQUN，GENGJIALAOGUDIZHANYOUSHICHANGFENE。

　　SUOWEICHENGXIN，JISHISHIQIUSHI、YANXINGYIZHI，YANBIXING、XINGBIGUO，QIZONGSHIYUXINREN、TANCHENG、CHENGSHILIANXIZAIYIQI。WUGUANQIYEDAZAOCHENGXINXINGXIANG，JIUSHIYAOZAIGUANLIYUFUWUZHONG，JIANGXINYI、ZHONGXINYU、SHOUXINYONG。JIUWEIYEZHUFUWUERYAN，DANGWUGUANQIYESUOTUICHONGDEZUNZHONGLUODAOMEIYIWEIJUTIDEYEZHUSHENSHANG，YEZHUZAIJIESHOUGUANLIYUFUWUDEGUOCHENGZHONGYOUQIESHIGANSHOUDAOLEZUNZHONGSHI，WUGUANQIYEDECHENGXINJIUBIAOXIANCHULAILE。

二、遵循“双赢”意识游戏规则

　　CHUANTONGDEJINGYINGGUANLIFUWULINIANDADUOBAYUKEHUDEGUANXILIJIEWEIDIDUIGUANXI，ZAIZHUIQIUQIYELIYISHIBUXIXISHENGKEHULIYI，ZONGSHIBAQIYEDELIYIZHIYUGUKEZHISHANG。ZHEIYANGDEJIEGUOJIUSHIWUGUANQIYEYUYEZHUDEDUIKANG，HUXIANGZHIJIANGAODUBUXINREN，BUDANZAIKAIZHANGUANLIYUFUWUDEHUODONGZHONGHUIYOUZHUDUOZHANGAI，ERQIEHUIZAOYUYEZHUDEXUDUOGUYIDIAONANHEMOMINGDETOUSU。YINERWUGUANQIYEYAOYINGDEYEZHUZHONGCHENG，JIUBIXUBAYUYEZHUDEGUANXILIJIEWEIHUOBANTONGMENGGUANXI，JIAQIANGTONGYEZHUDEGOUTONGYUXIEZUO，SHULIGONGTONGDEMUBIAOYUZHUIQIU，ZENGJINXIANGHUZHIJIANDEXINRENYUXINLAI，ZAIZHUIQIUQIYELIYIZUIDAHUADETONGSHI，HAIYAOJIEJINQUANLIWEIYEZHUCHUANGZAOJIAZHI，SHIZHONGZUNXUN“SHUANGYING”YISHIYOUXIGUIZE

三、业主想到的和没想到的都要想到

　　YAOPEIYUYEZHUZHONGCHENGJIUBIXUZHONGSHIYEZHUDEYIJIANHEJIANYI，JISHILEJIEYEZHUDEXIANGFA，SHENZHIZUODAOBIYEZHUYINGGENGLEJIEYEZHU，YEZHUXIANGDAODEHEMEIXIANGDAODEDOUYAOXIANGDAO。RUGUOFANZHI，ZAIGUANLIYUFUWUZHONGJIDALIANGCHUXIANSHIWU，YOUZHANGQIHUSHIYEZHUDEXIANGFA，JIEGUOSHIBIRANSHIQUYEZHUDELIJIEYUZHICHI。YINCI，WUGUANQIYEYOUBIYAOJIANLIYITAOZHENDUIYEZHUDEYOUXIAODEZIXUNQINGBAOTIXI，SHISHIZIXUNQINGBAOHUAJINGYINGGUANLI，YISHOUJI、ZHENGLI、FENXIYEZHUDEYIJIANHEXIANGFA，DIYISHIJIANDUIYEZHUDEXIANGFAZUOCHUZHUNQUEDEFANYING。WUGUANQIYEZHIJIANDEJINGZHENGBUJINBIZIBEN、BIPINPAI、BIGUANLI、BIFUWU、BIZHILIANG、BIWENHUA、BIRENCAIDENGDENG，HAIYOUJIUSHIBIZIXUNBIQINGBAO。ZIXUNQINGBAOSHISHICHANGJINGZHENGZHONGKEBIYINSUZHIJI，SHIXIAOQUWUYEGUANLIYUFUWUZHIYUAN。MEIYOUZIXUNQINGBAOJIUMEIYOUZUOSHICHANGJUEZEDEJICHU，JIUMEIYOUSHICHANGFAYANQUANYUJINGZHENGLI，YEBUKENENGZUODAORANGYEZHUMANYI，JINERCONGLIANGBIANZHIBIANWEIYEZHUZHONGCHENG。

四、致力为业主创造价值

　　ZUOWEIYEZHU，ZAIXUANPINWUGUANQIYEHUOJUEDINGWUGUANQIYESHIFOUXUYUESHI，KEYIKENDINGDESHIQIZHIHUIXUANZENENGWEIZIJICHUANGZAOGENGDUOGENGDAJIAZHIDEWUGUANQIYE。YINCI，WUGUANQIYEBUNENGZHISHIYIGEKANJIAHUYUAN、ZHONGHUAYANGCAO、SAODICHUCHEN、XIUXIUBUBUDEGONGSI，ERYINGGAISHIYIGEWEIYEZHU、SHEHUI、XINGYEHEYUANGONGCHUANGZAOJIAZHIDETUANDUI。CONGHONGGUANSHANGJIANG，WEIYEZHUCHUANGXUANJIAZHIKEYIGAIKUOWEIJINGSHENYUWUZHILIANGGECENGMIAN。JINGSHENWENMINGFANGMIAN，TONGGUOYOUXIUDEWUYEGUANLIFUWUJISHEQUWENHUA，WEIYEZHUYINGZAOYIGEWENMING、ANQUAN、WENXINDEJIAYUAN，MIQIEXIAOQUJUMINDEJIAOLIUYUGANQING，XINGCHENGHEMUXIANGCHU、TUANJIEHUZHU、PINGDENGYOUAI、GONGTONGJINBUDESHEQURENJIGUANXI，ZENGQIANGXIAOQUNINGJULI，TIGAOJUMINZHENGTIWENMINGSUZHI;WUZHIWENMINGFANGMIAN，ZAIZHEILIZHUYAOZHIWEIYEZHUCHUANGZAODEWUZHIJICAIFUJIAZHI，RUTONGGUOYOUXIUDEWUYEGUANLIFUWUSHIYEZHUDEFANGCHANZENGZHIBAOZHIDENG。

五、锁定自己的“业主群”

　　PEIYUYEZHUZHONGCHENGDEZUIZHONGMUDEJIUSHIWUGUANQIYEYAOSUODINGZIJIDE“YEZHUQUN”，ZAIZHEILITICHUSANDATUJING：YISHIYAOZHILITONGGUOWEIYEZHUTIGONGCHUANGZAOJIAZHIDE“ZENGZHIXINGFUWU”，QIUDEYEZHUDUIGUANLIFUWUZHILIANGDEKENDINGJIGAODUPINGJIA，YINGDEYEZHUDUIWUGUANQIYEDELIANGHAOGANSHOU;ERSHIGUANLIFUWUZHILIANGCHASHIYINGDEYEZHUZHONGCHENGBUKEYUYUEDETIANQIAN，YINCI，BIXUBACHIXUTIGAOGUANLIFUWUZHILIANGZUOWEIWUGUANQIYEGONGZUODEHEXIN;SANSHIYAOBAYEZHUZHENZHENGFANGZAIXINLI。RUCHUYUWUGUANDIYIXIANDEWUGUANYUAN、SHUIDIANWEIXIUGONG，ZHISHAOYINGGAIJIZHUYEZHUDEXINGMING、JUZHUFANGHAOSHENZHIYEYUAIHAODENGXINXI，YIBIANZAIWEIYEZHUFUWUSHINENGGOUGENGJIADAOWEI、QINQIEYOURENQINGWEI，YILAJINYUYEZHUXINYUXINDEGAOCENGCIDEJIAOLIUYUQINGGAN。RUCHUYUWUGUANDIYIXIANDEBAOANYUAN、BAOJIEYUAN，BUJINYAOJIZHUYEZHUDEXINGMING、JUZHUFANGHAO，HAIYAOJIZHUYEZHUCHELIANGDEPAIHAO、XINGHAO、PINPAI、YANSEDENGXINXI。

六、建立定量评估管理服务质量的体系

　　WUGUANQIYEDEGUANLIFUWUJIZHI、ZUZHIJIEGOU、YUNZUOLIUCHENG，BIXUQUANMIANTIXIANYEZHUZHISHANGDEYUANZE。QIYEYUANGONGDEXINCHOU，BIXUTONGYEZHUDEMANYIDUZHIZHIZHONGCHENGDUGUAGOU。KEYIZHEIYANGRENWEI，YEZHUJIUSHIWUGUANQIYEDERENSHIJINGLI、CAIWUJINGLI、XINCHOUJINGLI。ZAIQIYEZUZHIJIEGOUSHANG，BIXUJIANLIKEXUE、YOUXIAODEFANGFA、BUZHOUHEXITONGLAIWEIYEZHUFUWU。TONGSHI，YAOJIANLIYIZHENGTAOYIYEZHUWEIZHONGXINNENGDINGLIANGPINGGUGUANLIFUWUZHILIANGDETIXI，BINGYICIWEIYIJUZHIDINGJIEDUANXINGDEPEIYUYEZHUZHONGCHENGDEJIHUAYUMUBIAO。

七、鼓励企业全体员工与业主全员沟通

　　ZHENSHIYUYEZHUDEGOUTONGYUJIAOLIU，GULIQIYEQUANTIYUANGONGYUYEZHUQUANYUANGOUTONG，JIANLIGUANGFANDELIANXI。BUJINYAOZHANGQIZUZHIZUIYOUXIUDEYUANGONGYUYEZHUGOUTONGYUJIAOLIU，HAIYAOZUZHIWUGUANQIYEGAOCENGGUANLISHOUHUOYUANTONGYEZHUGOUTONGYUJIAOLIU。TEBIESHIDUIYUCHUYUDIYIDEWUYEGUANLICHU，CHUPUTONGGUANLISHOUHUOYUANBAOCHIYUYEZHUDEMIQIEGOUTONGYUJIAOLIU，GUANLICHUDEZHUREN(JINGLI)、FUZHUREN、ZHULI、BUMENJINGLI、ZHUGUANDENGZHONGCENGGANBUXUYUYEZHUBAOCHIMIQIEDEGOUTONGYUJIAOLIU。

八、理解每一位业主的大价值

　　ZHILIMANZUMEIYIWEIYEZHUDEXUQIU，ZHENDUIMEIYIWEIYEZHUTIGONGJUGEXINGHUATESEDEFUWU。YAOQUELI“YEZHUYONGYUANSHIDUIDE”、YEZHUDEXUQIUJIUSHIWUGUANQIYEGONGZUODEFANGXIANGYUMUBIAO、WUGUANQIYESHIXIANJIAZHIDEQIANTISHIMANZUYEZHUXUQIU、DAOGUOYOUXIUDEGUANLIYUFUWUWEIYEZHUCHUANGZAOJIAZHIDELINIAN。DUIYUJIGEBIEDE“TESHUYEZHU”，WUGUANQIYESHENZHIKEYIXISHENGYIDINGDEJINGJILIYI，YIYINGDETAMENDEZHONGCHENG。